FAQs – Adler & Iron™

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: August 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We stand by every Adler & Iron™ product. If you’re not fully satisfied, returns are accepted within 30 days of delivery. Items must be unused and in original packaging.
To start a return, contact returns@adlerandiron.com and our team will guide you through the process.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can follow your shipment in real time until it reaches your doorstep.

Can I cancel or modify my order?

Orders are processed quickly to ensure fast delivery. If you need to make changes, contact us within 12 hours of placing your order at info@adlerandiron.com. We’ll do our best to accommodate your request.

Do you have a physical store?

Not yet — Adler & Iron™ operates exclusively online from Moncton, New Brunswick, Canada. This allows us to offer free shipping, risk-free returns, and direct-from-founder craftsmanship without retail mark-ups.

2. Craftsmanship & Care

What makes an Adler & Iron™ wallet different?

Every Adler & Iron™ wallet is engineered for precision. We fuse real carbon fiber, aerospace-grade aluminum, and refined leather accents to create pieces that balance minimalist design with lasting strength. It’s not just an accessory — it’s an heirloom built for everyday performance.

How should I care for my wallet?

Use a soft, dry cloth to remove dust or fingerprints. Avoid water, solvents, or alcohol-based cleaners. Our materials are naturally resistant to corrosion and wear — with proper care, your wallet will maintain its luster for years.

Do your wallets block RFID scanning?

Yes. Every Adler & Iron™ wallet integrates RFID-blocking technology to keep your cards and personal information secure from digital theft.

Is this a gift-worthy item?

Absolutely. Each wallet arrives in a premium matte-black gift box, ready for any occasion — whether it’s a milestone, promotion, or personal reward for excellence.

3. Payment Questions

What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay. Every transaction is processed securely and instantly for a smooth checkout experience.

Do you offer installment payment options?

Yes. Through Shop Pay Installments, qualified customers can split their purchase into interest-free payments over time — making it easier to own quality craftsmanship without compromise.

Is my payment information secure?

Absolutely. Adler & Iron™ uses Shopify’s encrypted payment system, meeting the highest PCI-DSS standards. Your personal and financial information is protected with bank-grade encryption, and we never store payment details on our servers.

4. Shipping Questions

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard delivery across Canada and the U.S. takes 3–7 business days, depending on your location. You’ll receive a tracking link via email as soon as your order ships.

How much does shipping cost?

We offer free standard shipping across Canada and the U.S. on qualifying orders. Express delivery options are available at checkout for an additional fee.

Do you offer free shipping?

Yes — Adler & Iron™ provides complimentary shipping on most orders as part of our commitment to premium service. The exact threshold for free shipping may vary during promotional periods.

Do you ship to P.O. boxes?

At this time, we cannot deliver to P.O. boxes or military addresses. We recommend providing a physical address to ensure fast and reliable delivery.

5. Contact Questions

How can I contact customer service?

You can reach our team anytime by emailing info@adlerandiron.com or by calling (506) 688-2582. Every message is personally reviewed, and we aim to respond within 24 hours on business days.

What are your business hours?

Our customer service team is available Monday – Friday, 9:00 AM – 6:00 PM (AST). Messages received outside these hours are answered promptly on the next business day.

How can I provide feedback?

We value your voice. Every idea, question, or story shared helps us refine the Adler & Iron™ experience. You can send us feedback directly through our Contact Us page or by emailing info@adlerandiron.com.

Do you have a physical address?

Adler & Iron™ operates from Moncton, New Brunswick, Canada, where each design is developed and refined. While we don’t yet have a physical retail space, all orders ship directly from our Canadian hub for quality control and fast delivery.